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Our guarantee

Since we are the manufacturer and retailer, our Guarantee is quite simple, after you have experienced the quality and comfort of any of our products, please let us know if you are not 100% statisfied and we will do everything we can to make it right for you.

Please contact us though the “customer support” forum section or email us at customersupport@icustomsofa.com or call us at 828-229-2012 . Please provide your order number, date and description of the issue.

All shipping damages are covered by UPS. Please refer to the shipping link for more information about filing claims. Return shipping costs and Customers Own Material is not included in our Money-Back Guarantee. 

If an unlikely event that a replacement or repair is required we will issue a UPS pickup at your convenience, and repair, replace or issue a refund of your purchase price. All shipping costs will be paid by us on any manufacturing defects.

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