Since we are the manufacturer and retailer, our Guarantee is quite simple, after you have experienced the quality and comfort of any of our products, please let us know if you are not 100% statisfied and we will do everything we can to make it right for you.
Please contact us though email at firstname.lastname@example.org or call us at 828-229-2012 . Please provide your order number, date and description of the issue.
All shipping damages are covered by the Shipper. Please refer to the shipping link for more information about filing claims.
If an unlikely event that a replacement or repair is required we will either issue a pickup and/or send a replacement part. All shipping costs for this will be paid by us on any manufacturing defects.