1. Where can I find help to understand how to order a custom built sofa or chair from your website?
Where can I find help to understand how to order a custom built sofa or chair from your website?
Click on our Chat icon at the top right of any page, and our specialist will help guide you through the complete process.
I am concerned with ordering a custom built sofa online without seeing or sitting in the sofa first.
Please refer to our Sizes and Dimensions page for the scale and seating dimesions. We offer a 100% money back guarantee if your not completely satisfied with your purchase.
Does the 100% money back guarantee include shipping?
It does for the first 3 months, after this you only pay for the return shipping costs.
How long is your warranty?
We have a life-time warranty on the basic structure and 1 year on fabrics and 3 years on leather. Please refer to our "Comfort Options" page for seating warranty.
Is your sofas and chairs made in the USA?
Everything we sell is made in the USA, with the exception of the natural woven frame parts and basic slipcovers. These are made in Vietnam under our direct supervision.
Can I request a sample of your fabrics or leathers?
We offer the first 3 samples of fabric and one leather sample at no costs. Please click on the "Fabrics and Leathers" link for more information to order samples.
What forms of payment can I use.
We offer 3 payment choices: PayPal and Amazon Payments, or if you pay by check you will receive a 3% discount. For more information on check payment processing, visit our Forums or ask one of our specialists from the Live Help Chat icon.
How long does it take before I can receive my order?
Normally takes 2 to 2 1/2 weeks. Once you place your order we provide a more definite time.
I have my own fabric, can you use?
Sure, we welcome for you to send us your fabrics, please click on link "Send Us Your Fabric" for more details.
Will I need any special tools or skills to assemble a chair or sofa?
All tools required come with your order and simple illustrated step by step instructions are included. Please click "here" to view the instructions for assembly.
How will you ship my order?
All of our products will ship by normal parcel service: UPS or FedEx regular delivery size trucks. We ask that someone be at home to sign for delivery or leave a note for the driver of any request to leave your packages.
How big and how many boxes for a full size sofa?
A sofa and chair consists of 3 boxes, all are easily manageable and weigh less than 50 lbs each. For more information click on our "Free Shipping" link.